Working within the Solutions Team, the postholder will act as the first point of contact for all tenants and customers, providing an efficient and responsive service to all enquiries received, with a focus on delivering first time contact resolution and delivering excellent customer service at all times.

The postholder will provide professional and efficient administrative and office support on the full range of workload and activities carried out by the Solutions Team including general clerical and administrative duties, reception duties, Post Office duties where appropriately trained, appointments and meeting management.